My Word Detective Book

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging (shrink wrapped). You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@learninglogic.com.au.

• Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take photographs and send them to hello@learninglogic.com.au. If the item is a book, we'd appreciate a photo of the imprint page - this will show us the date and supplier to follow-up with.
• Missing items: Please check your delivery against the supplied pick list and let us know about any issues within 30 days of delivery. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund too.

Professional learning events

No refunds are available on professional learning events. If you can no longer attend the workshop contact LLLL on hello@learninglogic.com.au and we'll change your booking to a future workshop date of your choice (within 12 months of your original booking).